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Our policy on returns, refunds and replacements — clearly explained
All our products are custom made for you, you must ensure that the design proof provided is carefully checked for spelling, grammar, colour, size, design etc. We will manufacture the product only after your proof confirmation so no refund will be offered on any products made as per your approved proof. How ever a full refund or replacement will be offered on return of the product if your order was not made to your approved design proof.
At Olson Badges we take care and are committed to provide you with the best quality products. If you have any concerns regarding your order, please contact us within 14 days of receipt of your order by phone on 08 8297 3582 or by email to [email protected] to discuss a solution.
You are entitled to return goods and ask for a refund, exchange or repair if the goods you purchased have a fault that you could not have known about at the time of purchase or are not the same as the described. In such cases you must contact us within 14 days of receiving the order.
You are not entitled to a refund for the following:
Change your mind or no longer want the goods or cannot afford what you ordered.
Found the same item at a cheaper price elsewhere.
Chose incorrect size or type of product.
If you were responsible for causing the error by supplying with incorrect layout or spelling.
Claims not received within 14 days of receiving goods will not be accepted.
We will refund using your original payment method where appropriate and we reserve the right to replace or refund the sale at our discretion. Refunds or replacements will be fully processed within 5 working days from receiving your request.
Cancellations are subject to the following conditions:
Orders which have not yet been manufactured may be cancelled with a cancellation fee of 25% of original order value to cover for our cost incurred towards pre-production expenses.
Orders which have been manufactured cannot be cancelled.
Goods damaged in transit:
If you have opted for our freight protection option at the time of checkout you are entitled to a replacement or full refund for any transit damaged products. If you did not choose freight protection insurance option at the time of your order, we may at our discretion offer you a replacement at our cost.
